Traveller Booking Terms

Introduction

These Traveller Booking Terms and Conditions (“Terms”) govern the use of the Visit Africa platform, available at [www.visitafrica.site] (“the Platform”), owned and operated by Architect Tourism SMC Ltd, a tourism company legally registered in Uganda.

By browsing, making an inquiry, or submitting a booking request through the Platform, you (“the Traveller” or “you”) agree to be bound by these Terms. If you do not agree to these Terms, you must not use the Platform.

Visit Africa provides access to listings for places to stay and tour experiences across Africa, operated by independent local businesses refered to as here as “vendor”. Visit Africa does not collect or process payments and acts solely as an information and connection platform.

Platform Functionality

Visit Africa allows travellers to:

• Discover and browse tourism experiences across Africa

• View verified listings for accommodation and tours

• Access vendor information, including name, location, and contact details

• Make a direct inquiry or submit a booking request

• Receive a booking confirmation before proceeding to payment

All listings include the vendor’s business name, location, and contact information, made visible to help you verify before confirming any payment.

Business Verification and Listings

All listings published on Visit Africa undergo a review and verification process. Vendors must meet the platform’s listing and quality standards, which include:

• Proof of legal operation within Africa

• Descriptions and images that accurately represent their offering

• Clear contact information and service details

However, Visit Africa does not own, operate, or manage the accommodation or tours listed. Vendors are fully responsible for the services they provide.

Booking and Inquiry Process

You have two options on every listing:

a) Make an Inquiry

Before booking, you may send a message to the vendor for further details or clarification. The vendor will respond to your inquiry directly.

b) Submit a Booking Request

If ready to book, submit a request with your preferred dates, group size, and any notes. The vendor will confirm availability, terms, and next steps within 48 hours.

After the vendor accepts your booking, they will contact you directly with:

• Final confirmation

• Instructions on how and when to make payment

• Any applicable cancellation or refund terms.

Payment Terms

• Payments are made directly to the vendor. Visit Africa does not handle payments or commissions.

• You are encouraged to verify the vendor’s contact and business information before making any payment.

• Visit Africa shall not be liable for any financial loss resulting from a payment made to a fraudulent or misrepresented vendor.

Traveller Responsibilities

As a traveller, you agree to:

• Provide accurate personal details when submitting an inquiry or booking

• Read the full listing, including cancellation, refund, and service details

• Communicate respectfully and professionally with vendors

• Verify all information and agree on payment terms before sending money

• Honour your booking or inform the vendor of changes as early as possible.

Cancellations and Refunds

Each vendor has their own cancellation and refund policy, which will be shared during confirmation. If no specific policy is provided, the following default policy applies:

Accommodation (Default Policy):

• Free cancellation up to 72 hours before check-in

• 50% cancellation fee if cancelled between 72–24 hours

• No refund for cancellations within 24 hours or no-shows

Tours (Default Policy):

• Free cancellation up to 5 days before the tour

• 50% cancellation fee if cancelled between 5–2 days

• No refund for cancellations within 48 hours or no-shows

All refunds are processed directly by the vendor.

Communication and Support

• After booking confirmation, you’ll receive the vendor’s direct contact (email, phone, WhatsApp, etc.)

• All further questions, changes, or concerns should be addressed between you and the vendor

• If there is a service issue, Visit Africa can offer informal support but does not mediate disputes or guarantee refunds.

Safety and Local Travel Risks

Travel within Africa may involve health, transport, or environmental risks. As a traveller, you are responsible for:

• Ensuring you are medically and physically fit for your journey

• Complying with visa, insurance, and vaccination requirements

• Following local guidance, safety protocols, and tour instructions

Visit Africa shall not be liable for any personal injury, loss, delay, or damage incurred during your travels.

Reviews and Public Feedback

Travellers who complete a booking may be invited to leave a public review. You agree that:

• Reviews must be honest, respectful, and based on personal experience

• Visit Africa may publish your review on the listing page

• Reviews containing offensive, fake, or promotional content may be removed

• Visit Africa may use your review for marketing purposes.

Privacy and Data Protection

• Your information is collected only for the purpose of facilitating bookings and communication.

• Visit Africa does not share your data beyond what is necessary for the booking process.

• Your data is stored securely in line with privacy regulations. Read our full Privacy Policy on the platform.

Limitation of Liability

To the maximum extent permitted by law:

• Visit Africa acts only as a digital platform connecting vendors and travellers.

• It does not manage or control vendor services, performance, or conduct.

• It is not responsible for payment issues, miscommunication, or unsatisfactory experiences

• Visit Africa shall not be liable for any direct or indirect losses resulting from your use of the platform or any service booked via the platform.

Termination or Suspension of Access

Visit Africa may limit or suspend your account access if:

• You misuse the platform or harass vendors.

• You breach these Terms.

• You submit fraudulent or misleading information.

Governing Law and Jurisdiction

These Terms are governed by the laws of the Republic of Uganda. Any legal proceedings related to your use of the platform shall be brought before the competent courts of Uganda.

Updates to These Terms

Visit Africa may update these Terms at any time. When we do, we will update the “Last Updated” date. Continued use of the platform after changes means you accept the revised terms.

Last Updated: 13 June 2025

Contact Us

If you need help or have questions about a booking:

Visit Africa Support
📧 Email: info@visitafrica.site
🌍 Website: www.visitafrica.site